FAQ


Can I schedule a grooming appointment during a boarding reservation?

Absolutely!  Boarding & Day Resort guests will have access to the full service grooming salon during their stay!

Is there a discount if I board 2 dogs in one suite?

Yes!  We offer a 30% discount for the 2nd and 3rd dog in a family group.

What are the vaccination requirements for Lodging , Day Resort, & Grooming?

Vaccinations must be given AT LEAST 14 days prior to the reservation.

Canine Guests are required to be vaccinated for:
Distemper/Parvo, Bordetella (kennel cough), & Rabies
Also, proof of negative fecal test results within the last 12 months

Feline Guests are required to be vaccinated for:
FVRCP, Rabies, Leukemia (outdoor cats only)

All guests must be free of fleas and ticks.  If fleas or ticks are observed during the initial Wellness Check, the pet will be treated at the owners expense.

Do you require a Temperament Test?

      We prefer our guests to complete a Day Resort reservation prior to Boarding.

What if my pet needs medical attention while at the resort?

If a pet needs medical attention for any reason, the guest will be transported to a preferred veterinary hospital.

  • Evans Animal Hospital (located next door)
  • Care More Animal Hospital
  • Augusta Animal Emergency (after hours care)

Prior to boarding, the pet owner must sign a Medical Release for Emergency Veterinary Care.  The agreement gives Paws in Paradise Luxury Resort & Spa the authority to seek veterinary care for a pet in our care.

Can I visit my pet while boarding?

Absolutely!  Owners are welcome to visit in person or call to check on their pet.  We also offer complimentary 24/7 live webcam viewing capabilities, and a video call add-on service.

What should I bring from home?

Current Vaccination Records: Owners must provide proof of up-to-date vaccinations.  Documents can be uploaded directly into the Owner Profile or copies can be provided at check in.

Food:  Paws in Paradise strongly encourages pet owners to provide the pet’s regular food for the reservation.  A sudden change in diet can cause discomfort and extra stress on the animal.  Food should be separated into meal-sized portions and labeled with the pet’s name.   We suggest sending extra portions of food, in the event of an unexpected change of plans.  If the pet owner does not bring food, it will be provided at no additional cost.

Treats: Owners are welcome to send in treats.  Please be sure to include the pet’s name on the bag.

Medication:  Topical and oral medications are administered at no additional charge.  Injections are $2.00 per administration. Please label the medication with the pet’s name and include instructions.

Security Items:  Small security items, such as toys or blankets, may help your pet feel more comfortable during their stay.  Please understand that personal items may not go home in the condition they arrived, if at all.  Blankets must be small enough to fit in a standard washing machine.  Please be sure blankets are laundered prior to bringing them to the resort.

What forms of payment do you accept?

You can pay with credit card in advance through our online client portal or onsite when you pick up your family member.  We also accept cash payments onsite.  No checks, please.

I’m having trouble seeing my pet on the webcam, what should I do?

Here are the two main issues that typically prevent our clients from seeing the live stream on the webcams, with solutions how to resolve. If you still have an issue, please call us at 706-750-9042, and we can walk you through the process over the phone.

Black screen instead of video: The online webcam view requires Adobe Flash to see the live view.  If you see a black screen, Flash is not enabled or OnlineDoggy is not listed as a “safe site” to use Flash in your browser.  In Google Chrome, click the Chrome Menu icon on the far right of the address bar (3 dots), then Settings and scroll to the bottom, click the Show Advanced Settings link, click on Content Settings (under Privacy and Security), under the Flash setting, ensure the setting is marked Allow.  Then, return to your webcam page, refresh the page, and the webcam stream will start. If you do not have the free Adobe Flash Player installed, or need help updating the settings for another browser, please refer to: https://helpx.adobe.com/flash-player.html

Naptime image instead of video: This image appears when your internet connection is too slow, or you are trying to view the cameras from an internet connection that is preventing you from accessing the cameras (such as work or a hotel). Try refreshing the page, if the image still appears, you will need to use a different internet connection to access.  You can also use the mobile app ODoggy for your Android or iPhone to view the cameras.  Make sure you are connected to your wireless carrier’s internet connection for the app, and not the wifi at your work or hotel. Please note there is an in-app charge to use for ODoggy, which is not related to Paws in Paradise Luxury Resort & Spa.  The charge is by OnlineDoggy in support of their app.

Return to the top ^


button linking to reservation site
button linking to webcam site